Shipping policy
Shipping Policy
Processing Time All orders are processed within 2–5 business days. Orders are not processed or shipped on weekends or public holidays.
Digital Products Digital downloads are available immediately after payment is confirmed. You will receive an email with a download link. No shipping applies to digital products.
United Kingdom
- Standard shipping: 3–5 business days
- Express shipping: 1–2 business days
European Union
- Standard international shipping: 7–14 business days
International (USA, Canada, Australia & others)
- Standard international shipping: 10–21 business days
Shipping Costs Shipping costs are calculated at checkout based on your location and chosen shipping method.
Delays We are not responsible for delays caused by customs, postal services, or circumstances outside our control.
For orders delivered to the EU and other international destinations, please be aware that import duties, taxes, and customs charges may apply upon delivery. These charges are the responsibility of the recipient and are not included in our shipping rates. We recommend checking with your local customs office for more information.
For any shipping queries, please contact us at hello@eternallightstoreuk.com.